Game Does AMAZING Apologies!

As you may have read previously I have been having issues with my Halo Reach Limited Edition Console Bundle. I published the email that I sent them but did not recieve a response until this morning. It is both epic and thorough. In fact no better apology has been written in the history of mankind! So pull up a chair, grab some tissues and see how the Game group apologises to it’s customers.

Hi Nicola,

Thank you for your email.

I apologise for the delayed response. We have recently been having technical problems with our email system.

Please find below spare codes which would have been for people who would have ordered online only. As a good will gesture please see below.

To redeem your in-game Spartan Recon helmet variant & UA Multi Threat Mjolnir Mark V(B) Armor follow these steps:

(You will need to repeat this process for each code)

First you’ll need an Xbox LIVE Silver or Gold membership. (The Silver membership is free)

If you already have an Xbox LIVE membership, skip to Step 4.

1. Connect your Xbox 360 to a broadband Internet connection.

2. Press the Xbox Guide button and, in the Xbox 360 Dashboard, select Xbox LIVE.

3. Follow the on-screen instructions to create your Xbox LIVE Silver account.

4. Sign in to Xbox LIVE from the Xbox 360 Dashboard.

5. Select Xbox LIVE Marketplace.

6. Select Redeem Prepaid Card or Promotional Code when prompted, enter your code, and enjoy.

Your Spartan Recon helmet variant: {xxxxx-xxxxx-xxxxx-xxxxx-xxxxx)

Your UA Multi Threat Mjolnir Mark V(B) Armor Code: {xxxxx-xxxxx-xxxxx-xxxxx-xxxxx}

Regards,

Zoe B

The Team at GAME

And that is it.

No actual apology, no actual acceptance of my issues, no acknowledgement or explanation for the treatment we received in our local store and definitevely no actual solution.

‘Good Will Gesture’ is great PR talk for, ‘We don’t accept responsibility, but have this as a ‘good will’ gesture. Hopefully you will shut up and go away.’ I guess it is a shame that I won’t be doing that, and neither should anyone else who has been affected by these issues.

Oh and while I remember, I already had the codes that were for ‘online orders only’. I got them in-store. So it seems that while the customer service team at Game experts at dodging complaints they fail at actually knowing much about their business.

Not that this surprises me in the least. I will be emailing back, again, this afternoon. Fingers crossed that this time will be more successful.

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